Resume

Work
Experience

Service industry worker

I'm well trained and have a world of knowledge in the hospitality and service industry. I've worked in various roles from back-of-house prep to front-of-house management. I'm capable of strong leadership and thrive in fast pace environments that involve face-to-face interactions and guidance. I've learned proper bookkeeping skills, how to manage and maintain consistency in service, and have ample practice in conflict resolution.

SLOW Restaurant

Front Counter Lead

2012-2015

Small Thyme Catering

Server, Event Décor Assistant

2012-2015

The Counter

Host, Food Runner, Server

2015-2018

The Walnut Creek Yacht Club

Host, Food Runner, Busser

2015-2016

Pomet LLC

Server

2022-Present

Management and Social Media Creation

I'm a true self-starter who thrives in any creative-driven role. I believe being organized is key to any successful business and never start any project without a clear head and clear work space. Throughout my time managing various teams, I've learned not only how to manage different personalities but also how to lead with the understanding that everyone performs and excels at their own pace. I manage and lead with a sense of understanding, authority, and accountability.

Java Detour

Manager, Kiosk Barista

2015-2017

Shakewell LLC

The night floor manager, Brand content creator,

Social media manager

2017-2020

ACX

Freelance Voice-over artist

2020-Present

Jill of All Trades

Since I was a young girl, I've always been told I was good at many things. I've always been a problem solver who asks questions and am not afraid to ask for help when I am unable to figure things out myself. That being said, I can change any light bulb, start a gas grill, jumpstart a dead battery, create my own web site, and navigate the ever-changing digital marketing world. I've taught myself how to navigate the stock market, went back to get my degree after having children, and am always searching new avenues to broaden my intelligence. I may not be perfect, but as long as I try my best at everything I do, I know I can finish any project proud.

Erica Rose Photography

Photography assistant

2016-2017

ACX

Freelance Voice-over artist

2020-Present

Education

Diablo Valley College | Associates Degree

Degree in Business with an emphasis in Real Estate Management and Small Business Management

Degree obtained in 2022

Skills
& Expertise

o Trustworthy in all cash management
o Trained in proper phone etiquette
o Fast, Visual learner
o Resourceful through problem-solving
o Guest relations superstar
o Perform well in high-demand, fast-paced environments
o Consistent and articulate with customers in call center operations
o Able to succeed in cross-functional collaborations and great team player
o Knowledge of in-person and digital credit card payment processing
o Extremely well versed in conflict mediation
o Childcare skills
o CPR trained, serve-safe certified